Remember my MSP 101 blog walking through why and how the MSP model came about? A large reason why was the fact that the end customer (the 25 person law firm as an example) needed more smart tech staff/brains to help with the ever increasingly complex technology they were utilizing to run their business. It made no financial sense for the law firm to have all these smart and expensive staff on their payroll so they outsourced to an MSP that had economies of scale. Remember?